🛡️ Privacy Policy

1. Introduction

MyKuwago (“we,” Our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application.

2. Information We Collect

We may collect the following categories of personal information:

• Account Information: Name, email address, and other details you provide when creating an account.
• Device Information: Device model, operating system, app version, and unique device identifiers.
• Usage Data: Features accessed, session activity, and interaction logs.
• Invite Codes & Community Data: Codes you enter or receive to join rescue circles or communities.
• Location Data (if enabled): Approximate or precise location to support emergency and rescue features.
• Metadata: Technical details such as IP address, user agent, and referral links when interacting with invitations.

3. Lawful Basis for Processing

We process personal data only when there is a lawful basis under RA 10173, including:

• Consent: When you voluntarily provide information or enable features such as location services.
• Contractual Necessity: To deliver app functionality and community features.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To improve security, prevent misuse, and enhance user experience.

4. How We Use Information

We use collected information to:

• Provide and improve app functionality.
• Enable community and rescue circle features.
• Process invitations and group membership.
• Enhance security and prevent misuse.
• Communicate with you about updates, support, or important notices.

5. Sharing of Information

We do not sell your personal information. Data may be shared only in these cases:

• Service Providers: With trusted partners who help us operate the app (e.g., hosting, analytics), bound by data processing agreements.
• Legal Compliance: If required by law or to protect safety.
• Community Participation: Limited information may be visible to other members when you accept invitations.

6. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations. You may request deletion of your data at any time, subject to applicable laws.

7. Security

We implement reasonable organizational, physical, and technical safeguards to protect your information. MyKuwago continuously improves its processes to ensure confidentiality, integrity, and availability of data.

8. Data Breach Notification

In the event of a personal data breach, we will notify the National Privacy Commission (NPC) and affected users within 72 hours of discovery, as required by RA 10173.

9. Your Rights

Under RA 10173, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data.
• Right to Object: Decline processing of your data under certain circumstances.
• Right to Data Portability: Obtain and transfer your data in a structured format.
• Right to Damages: Seek compensation for misuse or unauthorized disclosure.
• Right to Withdraw Consent: Disable features such as location tracking at any time.

10. Children’s Privacy

MyKuwago is an app designed to provide assistance to you and your family in times of emergency, and is primarily intended for users aged 13 and above. However, children between 7 and 12 years old may use the app with the explicit consent and guidance of a parent or legal guardian.

We do not knowingly collect personal information from children without parental consent. Parents or guardians must supervise the child’s use of the app and ensure that any personal data shared is provided voluntarily and with informed consent.

If we discover that we have collected personal data from a child without proper consent, we will take immediate steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website, with the effective date clearly indicated.

12. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to oversee compliance with RA 10173.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data rights, please contact us at: